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FAQ

Cryptocurrency Introduction

  • What is ETHF?
  • What is TRB
  • What is BTC?
  • What is BCH?
  • What is ETH?
  • What is CKB(NERVOS)?
See all 17 articles

About Miners

  • Unable to access to BTC pool
  • Why does the hash rate of miners fluctuate?
  • How to configure the difficulty of miners?

About mining pool

  • What’s the lucky rate?
  • What are the rejected shares? What is rejection rate?
  • What is one-button switch?
  • What is 2FA?
  • Why don’t I receive the activation email?
  • How to get my password back?
See all 8 articles

About Earnings & Payment

  • The fee, settlement mode and payment threshold in BTC.com pool
  • What is earning address?
  • Why can't I receive my earning after changing the bitcoin address?
  • Why does the earnings get less every two weeks?
  • Who does Bitcoin transaction fee pay to?
  • About mining fee and Tx fee
See all 8 articles

Basic Knowledge

  • How to judge whether the miner is poisoned? How to deal with antivirus?
  • Blockchain
  • Wallet
  • Transaction
  • Who does Bitcoin transaction fee pay to?
  • Why is the fluctuation of Bitcoin price so significant?
See all 9 articles

Customer Service

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About BTC.com

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