Dear BTC.com users,
Due to the failure of upgrading the European Union (EU) server, some of your hashrate and revenue of mining BTC or BCH were affected during UTC 11:00 March 12, 2020 to UTC 7:00 March 13, 2020 (other areas and currencies were not affected). In this case, BTC.com will compensate you as follows:
- 1.For those were paid by the wrong currency from UTC 11:00 to 24:00（ the rate of BTC to BCH will be the lowest based on the exchange rate to ensure your benefit ), BTC.com will take the maximum hashrate per hour between UTC 9:00 and 24:00 March 12 to calculate the theoretical income, deduct the income that already paid, and then send the rest to your wallet. Compensation will be distributed to you who were affected in EU at UTC 0:00, March 14th.
- 2.For those were not paid, BTC.com will take the maximum hashrate per hour between UTC 0:00 and 9:00 March 13 to calculate the theoretical income, and pay you the right currency that you were mining. Compensation will be distributed to you in EU at UTC 0:00 March 14th.
If there are any problems, please contact operation staffs：
1 ) Telegram : JulianaMei（English&Chinese）
2 ) Telegram : Jinglong Cui (Chinese & Korean )
Sorry for the inconvenience.
Thank you for your patience and continuous support for BTC.com!